FAQs

Since all up-to-date information about your order will be shared through your contact information that you declared when creating a membership, we recommend updating this information from your account in case of a change.

Your new password will be sent to your e-mail address if you enter your e-mail address that you created a subscription to our system and click on the “forgot password” button.

You can visit ayerastudio.com and shop from anywhere in Turkey.

The prices you see on ayerastudio.com are the prices including VAT.

We are not able to take orders with the option to pay at the door yet.

On the My Cart page, you can take advantage of our campaigns by entering your campaign coupon code suitable for the products in your cart in the “Coupon Code” field under the order summary screen and clicking the “Apply” option. Make sure you see your coupon discount in the order summary discount area.

It is delivered to cargo within 5-7 working days. We promise our customers 7-11 working days in order not to face any problems. An estimated arrival time is estimated between 1 business day for shipments within Istanbul and between 1 and 4 business days for shipments outside Istanbul. The cargo company will deliver your order to the address you specified between 09.00-18.00 on working days.

The delivery of your orders purchased from ayerastudio.com is free of charge. Our customers who want delivery by express courier can deliver their order within the day for a fee of 40 TL.

If your order has not been delivered to cargo, you can send your request via e-mail ([email protected]). After your order cancellation request is approved, if the payment for your order has been taken from your credit card, your card will be refunded. Repayments vary depending on the bank’s internal processes. We ask you to follow these situations through your bank. Refunds of installment payments are made in installments in accordance with bank processes. If you want to return your product as a result of your shopping from ayerastudio.com, we will be pleased to assist you as quickly as possible within the framework of the following conditions.* a. You can return your products, whose invoice date has not exceeded 7 days, whose product protection band has not been opened, whose labels have not been removed and whose re-saleability has not been compromised, to the address specified below, by filling out the return form on the back of your invoice, together with all accessories. Returns that do not comply with these conditions will not be accepted and will be sent back to you against a charge. For this reason, we recommend that you try your products as soon as possible so that they do not deteriorate when they reach you, and return the ones you think are not suitable as stated above.* b. You can send your returns free of charge with Yurtiçi Kargo.NS. You will be informed by e-mail when your return cargo reaches us. Refunds for accepted return requests are sent to the bank within 2 (two) business days after checking the compliance of the returned products with the return conditions. Your repayment is made by your bank in the same way that you pay your payment instrument (shops in installments are returned in installments). The pace of this process depends entirely on your bank’s internal processes. a. The invoice date must not exceed 7 days.b. The product must be in its original packaging intact and unopened. The packaging of cosmetic products and products such as swimwear should be on the hygiene band.NS. The product protection tape must not be opened.D. Product labels and logos, if any, should not be removed.to. The product must be in a resalable condition to a different customer.